Alternatives to Police for Responding to Non-Violent 911 Calls

We’re developing alternatives to end the use of police in response to behavioral health and other non-violent calls for service

Overview of our Public Safety Reform Roadmap

  • Ending the use of police in response to non-violent activity
  • Addressing police bias and strengthening accountability
  • Demilitarizing the police
  • Promoting economic justice.

Diverting Non-Violent Calls

  • Address the specific need that motivated the person to call for assistance with the most effective response;
  • Free up our police officers to focus on the situations that require a response from armed and trained officers, such as violent crimes, investigations, and the work that they were hired to do to keep the community safe.
Mayor Breed out with the Street Medicine Team, which consists of homeless outreach professionals and medical staff who go out every day to bring support and try to transition people into shelter and housing
911 Response times for Priority A (orange), B (Blue) and C (Purple) Calls since 2015

The Data Behind Non-Violent Calls

  • 21,860 calls for “mentally disturbed persons” “person attempting suicide” “mental health detention”
  • 28,980 calls for “check on well-being”
  • 30–35% of 911 medical call volume is for persons with an unknown address, or people who are homeless.
  • 11,039 mental health calls
  • 14,731 well-being checks

Steps We Are Taking

Member of the EMS-6 team checks on the health and well-being of a person on the sidewalk who may need medical attention.

Why This is Important

Long Road Ahead



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